RETURNS

RETURN & EXCHANGE POLICY

Not loving your purchase? No problem! Just follow the steps below. We’ll be happy to make it right.

For direct assistance, questions, comments, or concerns please contact us at 403-454-1088.

We are happy to offer you exchange or store credit on your purchases with tags still attached (see below). Please be aware that our processing time for returns and exchanges is 5-7 business days once we receive your return. Once your return is processed, you will receive an email notification.

NOTE: All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at stacey@bambooballroom.ca within 2 days of receipt to be eligible for a refund. We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

• We do not offer refunds (unless item received is damaged). We are happy to offer exchange or store credit ONLY within 14 days of the original receipt & with all tags attached. IMPORTANT: If you are mailing back an item that was shipped to you, or bringing it back to the store yourself, we must receive it back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, or if the tags are not attached, we will not be able to process the exchange or issue store credit, and it will be sent back to you at your expense. For in-store pickups, the same policy applies - you will have 14 days from the date of purchase to exchange your item or receive store credit. Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 10th with the tags attached.
• You can mail back items for exchange (AFTER you have emailed us and received a Return Authorization), or you can bring them to our Calgary location at 814 A 16 Avenue SW, Calgary, AB - T2R 0S9, and exchange them in store. Please note that you are responsible for the cost of shipping items back for exchange or store credit.
• We can not offer exchange or store credit on: Sale Items, Accessories (including Jewelry, Hats, Toques, Scarves, Sunglasses, Belts, Towels, Swimwear & Intimates), Cosmetics, or Gift Certificates.
• Sale Items and all items listed above are FINAL SALE: NO EXCEPTIONS.
• Shipping and handling on returned merchandise is non-refundable (unless the product is damaged or the wrong item was shipped). If you have received a damaged product or the wrong product please EMAIL us so we can resolve any issues as soon as possible.
• If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item you will NOT be refunded your shipping charges. Only when an item is 100% damaged or defective will we refund shipping. 
• All merchandise must be returned unworn, unwashed, and with original tags attached.
• Tags that have been cut off or pinned on will not be accepted.
• We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.

CANCELLATIONS

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.

HOW TO RETURN AN ITEM:

Step #1:

Please refer to our Return Policy above to ensure that your return meets the criteria stated.

Step #2:

E-mail stacey@bambooballroom.ca and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping. 

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with a store credit or online code to use towards a future purchase.